We offer a 100% money-back guarantee if the item is not as described.
International customers are highly encouraged to engage independent verification agencies for quality, quantity and timelines, such inspection agencies are deemed to be agents of the buyer and their acceptance of the merchandise for shipment relieves the seller of any liability including returns, NO RMA will be issued for merchandised inspected by an independent verification agency.
Shipping and handling is non-refundable.
Items should be returned in their original, undamaged packaging along with all merchandise tags.
Items with security tags must be returned with the seal intact; Please note that if security tag is removed, the item is no longer eligible for return.
We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
When creating an RMA you will have the option to select one of the following Refund methods:
Return Credit the refund will be applied as Return Credit to your account. Return Credit does not expire and can be used at any time towards any future purchases.
Money Refund This refund will be issued back to the form of original payment.
Once your return is received your refund will be completed typically within 3-5 business days from date of receipt.
How to Return Merchandise
Please print the RMA # on the outside of all returning parcels.
All items need to be returned with all original packaging and materials (such as price tags, certificates, warranties and instructions) otherwise your refund may be delayed or we may not be able to process the return and have to send it back to you.
Please do not put shipping labels on product packaging.
We advise international customers to use a shipper other than UPS to return items to us. If UPS must be used, duties and taxes should be paid by our customer before it is sent. Any packages delivered to our vendors or Afrwood Brands America with duties and taxes due upon receipt may be refused.